Im surprised how many people here hate self checkout. I am much faster at scanning and bagging my own items than most cashiers. I almost never get errors, and if I do I know what to do to clear them typically. I always look at self check first, and then human lines second. Plus, none if that “how’s your day? Want to apply for a store credit card?” talk from a bored looking cashier.
I kinda like people
It is not the self checkout that bothers me but the occasional check after you are done scanning.
What? This is crazy.
Is this american?
Edit: reading the thread seems the uk is the only place that likes these. Huh
As someone who finds interacting with register attendants painful, and doesn’t steal, this is unfortunate news.
As someone who also doesn’t enjoy interacting with register attendants, but does steal, I too find this to be unfortunate news.
I’m a introvert and hate dealing with people, but for some reason I don’t like using the self-checkout. I don’t know why. But anyway, I recommend moving to Finland. My interactions are as follows:
A very quick eye contact with a nod as a hello.
I pay, receive the change, say thank you.
I go away.
There is no small talk or push for registering for their bonus card systems, etc, here. You go in, do your thing, say thank you, go away. And saying anything is optional. I do it because I feel like that’s the least I can do for the poor person who has to deal with humans all day. But often I see people not even look at the checkout person, just stare at the register until it gives out a number, pay and bugger off.
There is no small talk or push for registering for their bonus card systems, etc, here. You go in, do your thing, say thank you, go away
As it should be! The exaggerated fake politeness I’ve encountered in the US is fucking horrible and makes everything worse.
They better have some pretty specific definitions of “theft” vs “errors”. I think everyone has had the experience of missing something, wondering if you should go back and scan it or if that would get security called on you, etc.
Then you hear the stories like Walmart keeping a running tab and if you go over “$x” it’s grand theft and that’s when they arrest you.
It is the stores job and responsibility to make sure their stuff is all scanned, and rung up correctly. Not the consumer’s. You can’t just offload the labor costs and also shift the risk on the customer.
That’s why I hate self checkout, at least.
This seems very US coded. In euro they’re doubling down even with self scan on the phone or with a tool they give me. I scan them as I put them in my cart and at checkout I just pay and leave. It’s awesome.
Same in Australia regarding doubling down. They’re giving trolleys with an ipad thing on them you scan everything with, and increasing the exit area security so you cannot leave without the staff opening it if you didn’t buy anything, and AI based cameras all over the store and gates that judge whether it should open for you after buying things.
It’s a mix of awesome and horrible.
This is why I don’t shop in stores anymore , I have to do all the work and be treated like a crim. I boycott any place with self checkout and prefer the aldi even though it’s slow with very few registers open.
What country is this? They seem to becoming more prevalent here. (Canada) My observation is that people generally look at the cashier lines. If there’s too long a wait, they head for the self-checkout. Or, if they only have a few items, they head to the self-checkout.
They aren’t bringing back cashiers, they’ll have one cashier with a massive line as a deterrent to get you to download the scan as you go app on your phone so you supply the bar code scanner at your expense and they track your phone and change the digital price tags based on your Palantir profile as you walk up.
Or the other option is Walmart has started remodeling their stores into primarily warehouses. The main entrance is badged only for picker workers to hand orders to Doordash or put app orders in people’s cars. The legacy experience entrance will be a temporary secondary option until they get enough robots to make the building fully lights out and automated. Shambling automatons will emerge from the black hell portal in the surface of The Edifice with your tampons and then run facial recognition on you and sniff your car for drug and explosive residue.
Shitty thing is they won’t hire more cashiers when they shut these off.
“things have gotten so bad that it has made many people need to steal, so we can’t keep self checkouts open”
They’d rather change their operations than lobby for the poorest to have enough money and not have to steal.
I’m here with your regular reminder that is you see someone stealing food, no you didn’t.
I don’t understand. I’ve never seen someone steal food in a grocery store. I’ve helped plenty of people get more food from a grocery store than what they thought they had in their cart though.
Also you didn’t see me at the grocery store and if you did it wasn’t me
They could have saved so much time and money by just paying the cashiers a living wage.
If you can’t develop the agency to acquire employment at a living wage or - here’s a fucky idear for ya - start your own (successful) business, then you deserve to succumb to entrapy, imo
I think you deserve the same thing.
I have more will than you’ll ever be!
Self Checkout hat serious drawbacks:
- the cashiers are not free to be transferred to more important work, they are fired. this is objectively bad.
- regardless if you are scanning the items when putting them into the cart, or you are scanning them at the checkout point - you are now doing the cashiers work, but you are not compensated for your work. the price you pay is the same. you are now an employee, but without being paid. this is objectively bad.
- when a scanning error happens, you are now responsible for it. the industry word for it is theft. you are a thief if your scan isn’t correct. the responsibility shifted away from a worker with (depending on locale, forget the US for a moment) insurance and workers rights, allowing for smaller mistakes. But the retailer isn’t picking up the responsibility, it just heaps it on the customer. As they did with the work. this is objectively bad.
- depending on the efficiency of this system, the retailer chains (not stores, the chains) are increasing profits. the workers and the customers don’t see a dime of that. this is objectively bad.
A store near me in germany has recently switched a number of rows to self checkout. Absolute chaos, nobody wants it, long rows on the few chashier points. I saw it exactly one time, told me what i think, they tried to sell me the convenience, i told them what i wrote here plus that they are located in a commercial area, not a mixed housing/commerce area. Nobody goes there to buy a handful of stuff. People came for “Hamsterkäufe” (german colloquial, hamstering essentially: buying large quantities for reserve), self checkout is not convenient. I will not visit there anymore, there are other stores who don’t do this crap.
Self checkout was great for me because I’d have like 3 items and breeze on out. Now people come to them with overloaded carts because they don’t have any actual checkouts.
Mayor Mamdani said self checkout should, by law, provide a ten percent discount. That might have helped.
Because self checkout should provide a discount. And grocery store workers should be unionized.
I had someone at target try to direct me to the self checkout… I politely declined with “I don’t work here”
If I’m doing the work, I should damn well get the employee discount.
I literally don’t see the point of the employee. Just scan your stuff, pay, leave. You only have to scan what you choose to buy and take, not other people’s stuff.
Those are great entry-level jobs I’d rather not be eliminated… People > Computers in all ways.
My question is: Why have the employee there?
Why is them scanning my few items and pushing a button better than me doing it? We’re doing the exact same thing and it takes very little work from me. It seems to me like them being there is just adding work for the sake of a job. Pointless. It’s quicker and easier without them in my experience.
Why not add an additional person to the check-outs to hand me my bags so I don’t have to pick them up from the counter? We can keep adding work for the sake of jobs.
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I’d rather have one employee per register, not one employee managing 8 registers… Because when something goes wrong, you’re standing around with your thumb-up your ass waiting until someone comes to check your ID or fix whatever went wrong…
Besides, I like employing people, especially people who need the employment and don’t have access to careers that require an education. Everyone needs the ability to work, and part of that is making sure there are jobs…
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I’m beyond giving a fuck what’s best for corporations.
I tried it twice at IKEA and it’s so fucking shit and they still need to have people there to assist when you have a problem, IT’S THE SAME FUCKING THING JUST SLOWER.
They’re not there to assist you. They are there to monitor you so you wouldn’t steal more € than the self-checkout is cheaper than the staff it replaces.
In one of my local supermarkets there were 4 normal checkouts but never more than 2 of them were open because they’re understaffed. They recently replaced 1 of them by 4 self checkout machines, it’s soooo much faster now and lines are a lot shorter when it’s shopping rush hour!
Good. Just pay people, society is for people. All of these cost saving schemes from capitalists in service of infinite greed end up failing and wasting even more money than they would have made or saved simply by paying people for their labour. Also, wealth tax immediately, I mean now.
People like self checkout and if that saves the shop money thats a win/win. Not everything is an evil scheme. When competent governments are in power unemployment isnt high enough that we need to make things worse to give people jobs to do.
That IF is doing a lot of heavy lifting here, as the article will point out. People like convenience when they feel perosnally disconnected from it, but I’m always sensitive to the implication of the adoption of a technology and long term goals, and you should be too. You claim it’s a win/win, but if this were applied broadly it would eliminate jobs for people who might not have good alternatives, if any, with no provisions for acces to other future labour. This is bad for ALL of us, even if you’re not working in retail and you don’t think people should have to, because like a chain our society is only as strong as the weakest and most neglected parts. Retail is largely a undesireable job because of OUR culture of consumption that gives people free license to treat employees like shit, and for the owning class to pay them as little as possible and disrespect their labour.
This is why you need to expand your view and afford respect for every worker working any job, their labour has intrinsic value to society, remember that you, the consumer, are the one creating the demad for their job to exist. Don’t forget the knock-on effect for owners who see tactics like this succeeding leading to more automation projects to eliminate more labour costs for the exclusive benefit of CEOs and shareholders. Based on these facts, I’m telling you, you’re wrong to think of this so simplistically, and to make so many assumptions in the face of clear precedents in corporate actions for pure profiteering. I know the purpose of coporations is to generate profit, and that’s true, which is also why we can only tolerate their existence with strictly imposed limits on their growth because by design unregulated capital will cannibalize society, the retail workers are the canaries in that coal mine, so to speak.
What do you mean the IF is doing a lot of heavy lifting. Its not doing heavy lifting. People like self checkout and if that saves the shop money thats a win/win and if it doesnt thats a win for people and a loss for the shop.
Your point about this being applied broadly and eliminating jobs is dumb. Technological advancement HAS been applied broadly and it does eliminate jobs and yet historically unemployment has been low because there is plenty of work to go around. Sure you can point to some points of high unemployment in history 10-20% but overall there has been no evidence that would suggest we should be passing on advancements to keep a job. So no self checkouts are not ‘bad for all of us’ and the rest of your rant is not worth addressing pure brainrot.
“and if it doesnt thats a win for people and a loss for the shop.” This case is not a win for people. The people did not ask the shop to automate services better rendered by humans. Half the time shops have to have a human on hand to help the self checkouts when they fail or reader errors plague the customers. I personally have had those machines stall out or stop working and waste my time and that of one of the few workers still around the store which slows up service somewhere else cause of understaffing. These things are specifically not an advancement if you’ll turn your attention to the article that started this post.
“Your point about this being applied broadly and eliminating jobs is dumb.” How? Why is humans losing jobs dumb?
You want to vaguely gesture to all technology being good just by virtue of being new, but these things end up being terrible busienss decisions all the fucking time, too. Some work, some don’t, and almost all aren’t done for the benefit of anybody but the bottom line of the owners. You write like you have no point of reference or understanding of working life, or ability to connect to other people in society given the way you just handwave human replacement. It’s embarassing frankly, you want to call nuance brain rot to avoid engaging with it because you’re developmentally challenged.
People dont need to ask. The shop can add them and compare what people choose and determine that way. Its obvious people prefer these even though they are actually less efficient.
Why is humans losing jobs dumb? I didnt say losing jobs was dumb i said your point about this being applied broadly and eliminating jobs was done. The reason its dumb is because everything a lot of the things we make as humans eliminates jobs and still there is so much work to be done. We are no where near a point where we’ve eliminated a significant portion of the jobs. Your logic is that we shouldnt be going forward with a lot of improvements because they eliminate jobs but thats a terrible point. Your point had no nuance and it was brain rotten.
