• 2 Posts
  • 17 Comments
Joined 3 years ago
cake
Cake day: June 26th, 2023

help-circle








  • As many free alternatives as there were before the rampant vibecoding, it seems that this growing collection of tools is not only functional, but a message to the large companies as well. Most of these apps are still far from what they intend to replace, however, so we’ll have to see how deep this message cuts.

    Blood in the water for Adobe. Acrobat is a steaming pile of garbage. My org worked with their engineering team to track down a bug that we reported. They affirmed the bug (app hangs on launch) and then took four to five months fixing it.

    I’ve worked in software engineering. I know that debugging, patching, testing, verifying is difficult. But the enterprise license costs a lot and that was a very long time with a crippling bug. The only satisfactory answer (to me) is that they don’t feel urgency because they are entrenched without real competition. They need to wake up.

    (No, I don’t think vibe-coded Acrobat replacements will unseat them. I think LLM-powered real devs will come for them because the moat is smaller.)









  • I was a tech in a store and covered a fee on a replacement device because it was the second time the guy had to come to us. I gave a young woman (student) a free laptop because she’d had a super long repair history during my last week in that role. Apple conditions their retail employees to treat customers well and it’s something I missed getting to do for people forever after.

    When I moved to the mothership, the only mantra was always about doing right by our customers. When I was interviewing for that gig, I asked one of the interviewers what he considered challenging about the job and he said that (coming from Microsoft to Apple) the company had an “insane” focus on its customers. It really is a top-down attitude. The company may be high sniffing their own farts, but they believe they’re uniquely focused on doing the right thing.


  • Parts missing? I don’t believe this at all. A phone is basically a single board, screen, battery, lenses, audio bits. Everything is so jammed in that there’s no room to think parts are missing. No tech would make this mistake and Apple doesn’t benefit from generating a hostile customer experience. This is made up.