cross-posted from: https://lemmy.world/post/52306182

"Behind the scenes, Meta is having some of these calls being handled by humans in call centers, 404 Media reports, despite employees practically begging the company not to go through with the charade. "

  • ImgurRefugee114@reddthat.com
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    23 days ago

    It would be an impressive example of a practical AI use case for the average person — if it were really, truly, AI. Behind the scenes, Meta is having some of these calls being handled by humans in call centers, 404 Media reports, despite employees practically begging the company not to go through with the charade.

    A(ctual) I(ndians) strikes again

    • ccunning@lemmy.world
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      23 days ago

      Nah - by then it’ll be AI agents answering too…

      Spending millions of tokens on text to voice to text for a meeting that could have been an email

    • whycertainly@discuss.online
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      23 days ago

      Someone’s agents will eventually market us agents to deal with the other guy’s agents until it’s agents all the way down.

      • cabbage@piefed.social
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        23 days ago

        They’re currently marketing haggling bots to both sellers and buyers for auction sites, so that two bots owned by the same company can argue each other back and forth trying to squeeze the price down. Truly brilliant.